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Data & Customer MI Analyst

Posted By: SkyBlue Recruitment
Address:
- Office 103, Cinnamon House
- Cinnamon Park, Crab Lane
- Fearnhead, Warrington
- WA2 0XP
Contact: 08708351520
Date Posted: 5th Jan 2009
Salary: £10 - £14 per hour
Location: Other
Reference Code: SF - DCmi
Views Since Posting: 55
Full Description:

Title: Data & Customer MI Analyst
Hourly Rate: £10 - £14 per hour
Salary: £20 - 24k upon permanent appointment
Benefits: 26 days holiday contributory pension, employee reward scheme, excellent training and career prospects. (Upon permanent appointment)
Location: Old Trafford, Trafford, Manchester

This role is initially a 3-4 month temporary position with a possible view to go permanent after this time.

The core role of the Data Analysis Team is to ensure accurate customer and management information is collected, validated and distributed. Working with other teams and management teams to identify meaningful and accurate data which accurately reflects performance. Standardisation of existing customer reporting will be an integral part of this role.

Key Accountabilities:
Invoice processing:
*Ensure appropriate data is gathered and validated within defined timescales
*Accurate reports are produced and distributed to managers customers with appropriate supporting information
*The ability to resolve queries with reports quickly and accurately
*The ability to identify any issues in the supply of data from other teams
*Identify new ways of collecting, validating or presenting data to provide most benefit to managers and customers
Operational:
*Adhere to team rosters
*To liaise with management, scheduling and engineering departments as appropriate
*To help drive continuous improvement of the operation through the detailed analysis of existing data and reports
*Ensure procedures and process are documented and relevant to current environment
*The ability to work autonomously and within a team environment
*Adhere to IT and company policies
*And miscellaneous task allocated by management
Customer Service:
*Familiarisation with relevant customers' environments
*Liaise directly with customers, and their management if required, regarding reports and any queries
*Foster excellent relationships and communication with management, scheduling teams, engineering teams, suppliers and external customers
*Manage own health and safety in conjunction with organisational support systems to ensure a safe working environment

Relevant Experience
*Experience of working within similar billing environment
*Good communicator, working with other teams
*Familiar with creating and updating IT systems (specific training will be provided)
*Familiar with standard database, data warehousing, data mining and reporting systems (eg Crystal Reports, SQL)
*Familiar with Microsoft Office applications
*Good team worker
*Flexible working hours

Background to SkyBlue

We provide temporary and permanent labour for clients in Construction, Civil Engineering, Highways, Utilities and Business Services, including Facilities Management. Each of our 14 offices is staffed by specialist recruitment personnel who are all professionally trained and qualified through the Recruitment & Employment Confederation (REC).

Keywords.
SQL, data, analysing, analyst, data mining, reporting, database

If after submitting your CV if you have not heard from us within 4 working days please assume your application will not be taken further.