Call Centre Manager Jobs in Chorley on your local Chorley jobs site. Careers in Chorley, local employment and work in Chorley.
Job Search
- Accounting
- Admin/Clerical
- Sales / Telemarketing
- Legal
- Armed Forces
- Customer Service / Call Centre
- Education / Training
- Insurance
- Retail
- Technical & Maintenance
- Automotive / Mechanical
- Catering / Hospitality
- IT
- PA/Secretarial
- Driving Instructor Training
- Management
- Leisure / Recreation
- Manufacture and Production
- Banking and Financial
- Emergency Services
Call Centre Manager
This job has expired, and cannot be applied for.
- Posted By: d2 Recruitment
-
Address:
- Coppull Enterprise Centre
- Mill Lane,
- Coppull
- PR7 5BW
- Contact: 0844 800 0866
- Date Posted: 11th Jul 2008
- Salary: £32000 - £36000 per annum + package
- Location: Chorley
- Reference Code: VAC-10514
- Views Since Posting: 4
- Full Description:
Our Client, a large service company, due to continued expansion is looking to recruit an experienced Call Centre Manager.
Our client is looking for an experienced and highly motivated call centre manager who has led and made decisions that have ultimately impacted on the overall profitability of the organisation.
Your role will be the management of both inbound and outbound call centre sales and service, being directly responsible for teams achieving their KPI's and delivering on company expectations. You will also be responsible for the morale, motivation and good working practices of a team of team managers and their call centre advisors. You will be a results driven individual with a strong character, who will continually seek to improve the call centre processes and procedures.
Key Responsibilities
Direct line management of departmental Team Managers
Identify negative productivity and constantly strategise to implement improvement procedures
Liaise with non-operational teams including training and recruitment to plan and manage the deployment of resources to maintain a skilled and effective workforce
Achievement of team and departmental objectives
Regularly review the activities of the department
Team morale/motivation and development
Ensure all necessary coaching, 1:2:1's and individual feedback sessions are being completed
To develop existing managers and team members
Manage own performance and personal development
Key Skills
Excellent people management and communication skills
Extensive experience of leading a team/teams in a similar environment with proven results
Strategic thinking with excellent analytical and problem solving skills
Strong organisational skills with proven time management skills
Excellent leadership skills
Motivated, pro-active and enthusiastic
In return the company offers a good basic salary and bonus package along with an excellent working environment and free car parking.
If you feel you have what it takes, and are looking for a new opportunity, contact Darren Tickle at d2 recruitment for an exploratory discussion on 01257 471 400, or forward a current CV detailing recent achievements to darren.tickle@d2recruitment.co.uk
Recruiters
Advertise your job now Set up an online account and begin recruiting today
Speak to one of our specialists to improve your recruitment contact us .
