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Technical Support Analyst (2nd line support), £22K - Â...

Circle Recruitment Jobs


Posted by: Circle Recruitment
View all jobs from Circle Recruitment
Address: Circle House
G36 The Lowry
Salford Quays
M50 3AG
Contact Details: 0870 2000 210
Date Posted 16th Jul 2008
Reference Code: alco2506
View Since Posting: 3
Salary: £22000 - £25000 per annum
Vacancy Location: Other
Full Description:
Technical Support Analyst (2nd line support), £22K - £25K, Chester

Commutable from: Chester, Hawarden, Wrexham, Liverpool, Wirral, Ellesmere Port, Merseyside, Warrington, Cheshire

Summary:

This is an information technology first/second/third line support role, covering all standard working hours, and 'out-of-hours' support as required. The position requires good general IT skills and an appreciation of all applications used throughout the region. The roles will involve constant contact and communication with the user community (which encompasses users with a wide range of IT competency). Successful applicants will be able to demonstrate a drive to deliver outstanding commitment to customer services and satisfaction.


. A guide to appropriate skills and experience required is:-

*proven experience in delivering excellent customer service either face-to-face or on the telephone
*Excellent interpersonal and team-working skills
*IT related qualifications (preferably degree level)
*MCP or MCSE qualification.
*Extensive commercial IT experience, with in depth knowledge of at least one of the six key areas and a working knowledge in at least three other of the six key areas.
*Excellent customer service skills
*Excellent interpersonal and team-working skills
*Good previous commercial IT experience.


Skills Required:

There are six main areas that incumbents must focus on -

*PC: good PC hardware and software support skills, together with a working knowledge of PC imaging options, antivirus, MS Windows XP, 2000, etc., MS Office products, MS Exchange/Outlook; knowledge of common desktop printers;
*Email - Exchange preferably Exchange 2003, plus web mail options
*Networking: a working knowledge of local area networking, routers, switches, hubs, bridges, etc.
*Server: an operational knowledge of the main multi-user computer operating systems, primarily Microsoft Windows 2003, Active Directory, Windows NT and 2000; knowledge of forest and domain design considerations; some knowledge of RAID options, plus storage options (SANs, NASs, direct attached) plus resilience (active/passive, full mirrored, load balancing, clustering, etc.)
*Architectures: knowledge of various thin client solutions including Citrix and Terminal Services plus an understanding of client/server solutions and native web solutions
*Internet and remote access options and security; proxy servers, firewall configurations, web content management systems, etc.

For more information, please call Leena on 0870 2000 210 and email your CV to me at leena.mistry@circlerecruitment.com.

If you do not get a response within 14 days, please assume that your application has been unsuccessful. Closing date - 15th July 2008



Circle Recruitment is acting as an Employment Agency in relation to this vacancy.